FAQ
Am I getting the train pictured on your website?
-Absolutely!!!! This is our very own trademark design that is unique to our company and that no other company has.
What are your office hours?
-We are open Monday to Sunday
From 9:00 am to 7:00 pm, Pacific standard time.
What are your prices? (One hour minimum)
-Our one-hour package is $345 dollars and each additional hour is $165 dollars
In some zip codes within our delivery area, a gas surcharge may apply.
What is included in my rental fee?
-Your rental fee includes everything you will need to have for an unforgettable kiddie train experience. We will arrive with sufficient time to allow us to assemble the train and be ready for your guests at the scheduled time. Of course, the train conductor is included in the price.
What areas do you deliver to?
-We currently deliver to Phoenix, AZ
What type of events is The Adventure Express suited for?
-The Adventure Express can be used for birthday parties, festivals, corporate events, company picnics, business promotions, grand openings and family reunions.
Do you require a deposit?
-Yes, we require a $100 dollars deposit. You can make a payment by calling our office or online.
What is your cancellation policy?
-Security deposit will be refunded within fourteen (14) days of cancellation if:
1) a cancellation request is made in writing at least fourteen (14) days prior to the date and time of the event
2) the event for which the train was reserved is rained out. Renter acknowledges that the security deposit will be forfeited if reservation is canceled within the 14-day period before the reservation event date.
Can Adults Ride Too?
-Yes, The Adventure Express is designed to hold 18 kids or 12 adults at one time.
Can you operate the Adventure Express at parks?
-Yes, public or neighborhood parks are great places to have The Adventure Express. It is important that you check with your city’s recreation department to see if it is fine, most city parks require proof of insurance from us. We recommend you book your reservation at least 45 days in advanced.
Do you have insurance?
-Yes, we carry a $2 million dollars liability insurance policy.
What type of surface is required to operate The Adventure Express?
The best surface to use is asphalt or cement. We will not run The Adventure Express on muddy surfaces or hilly terrain (no exceptions). If you have additional questions please contact the main office during business hours.
How far in advance do i need to make the reservation?
-We recommend that you book your event at least 45 days in advance. Due to the popularity of our very own exclusive design, The Adventure Express is usually booked out 30 days in advanced.
What time frames do you offer for The Adventure Express?
-During winter and spring, there are four time frames for you to choose from.
Saturday and Sunday 10:00 am to 11:00 am, 12:00 pm to 1:00 pm, 2:00 pm to 3:00 pm, and 4:00 pm to 5:00 pm. During summer and fall, there are five time frames.
Saturday and Sunday 10:00 am to 11:00 am, 12:00 pm to 1:00 pm, 2:00 pm to 3:00 pm, 4:00 pm to 5:00 pm and 6:00 pm to 7:00 pm.
For weekday bookings please call the main office during business hours.
Any other questions?
Please call or email us with your questions. We will be happy to assist you.
